Partnering with Covalensedigital for ServiceNow implementation, we refine your IT service delivery

With exceeding 50 million user base and trusted by 7700 enterprise customers globally, ServiceNow emerges as the premier cloud platform for diverse business needs, IT Service Management (ITSM), Operations Management (ITOM), Asset Management (ITAM), Human Resources (HRSD), Customer Services (CSM), Telecommunications Service Management (TSM), Security, DevOps and more through automated digital workflows and cutting-edge AI/ML technologies.

Covalensedigital, a global provider of ServiceNow solutions, offers comprehensive consulting, implementation (C&I) and enhancement services for the NOW Platform. With our team of experts, swift implementation of the ServiceNow platform is ensured, enabling you to quickly realize maximum benefits.

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What Covalensedigital Offers

Testing coverage

Core Stack Implementation

IPC (Incident, Problem, Change)
Service Catalogue
Service Portal, Knowledge Management
Now Mobile
ATF
Smart feed

Advanced IT Service Management

Discovery, Asset Management
Procurement, Contract Management
Vendor Management
Virtual Agent
Predictive Intelligence
RPA enabled

Integration & Reporting

Service Integration
System Integration
Service 360
Performance Analytics
Easy GUI

Operations Management

Orchestration
Cloud Provisioning
Configuration Automation
Service Mapping, Event Management
MID Server, Operational Intelligence
Test Ops

Enterprise Service Management

Telecommunication
Customer Service Management
Field Service Management
HR Management
DevOps
Test Ops

ServiceNow Managed Services

24/7 service monitoring
Smart strategies to health checks
Smart strategies to audits
Partnering with Covalensedigital brings you
1
Industry-leading consulting services tailored to your specific needs.
2
Experienced professionals with a track record of over 10 successful projects.
3
ServiceNow maturity roadmap for efficient planning & implementation. 
4
Clear, measurable goals at each stage of the implementation process.
5
Uncompromised consumer experience & zero service disruptions.

CDS ServiceNow Expertise

IT Service Management (ITSM)

  • Agile IT service management solutions guarantee the seamless operation of daily tasks and essential business operations, tailored to the scale and complexity of your IT services.
  • Implementing ServiceNow ITSM provides access to intelligent applications that.

IT Operations Management (ITOM)

  • Acquire comprehensive visibility into your services and infrastructure to enhance the speed of service delivery.
  • ServiceNow ITOM offers complete visibility into all business services & infrastructure, enhancing service health and accelerating service delivery
  • By leveraging automation, it breaks down organizational silos, improving service visibility, availability, and agility.

Customer Service with SNOW-CSM/FSM module

  • SNOW-CSM/FSM typically refers to ServiceNow Customer Service Management (CSM) and Field Service Management (FSM).
  • Both are modules within the ServiceNow platform designed to improve customer service and field operations management, respectively.

HRSD, TSM Module

  • HR Service Delivery (HRSD) is a module within the ServiceNow platform designed to streamline and automate HR processes, enhance employee experience, and improve HR service delivery.
  • ServiceNow Telecommunications Service Management (TSM) is a module within the ServiceNow platform that specifically addresses the needs of telecommunications companies in managing their services, infrastructure, and operations.

Configuration Management DataBase (CMDB) module

  • SNOW CMDB stands for ServiceNow Configuration Management Database.
  • It is a fundamental component of the ServiceNow platform that acts as a centralized repository for storing information about all the configuration items (CIs) in an organization's IT environment.
  • This includes hardware, software, infrastructure components, services, and their relationships.
  • The CMDB helps organizations understand their IT infrastructure, dependencies, and impact analysis for effective decision-making, change management, and service delivery.

ServiceNow Integration Module

  • ServiceNow Integration refers to the process of connecting the ServiceNow platform with other systems, applications, or external sources to enable seamless data exchange, workflow automation, and collaboration across different tools and platforms.
  • Integration allows ServiceNow to interact with various third-party systems, such as CRM software, ERP systems, monitoring tools, HR systems, and more.
Our ServiceNow team swiftly implements the platform, maximizing benefits quickly.
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