A 360° - comprehensive approach to customer digital journey
Provide a rich customer experience with Csmart digital CX through:
AI-ML powered hyper-personalization in real time
Csmart Assure/Aspen is an AI-ML first data analytics platform powering telcos with an in-depth analysis of customers’ data. By understanding their previous choices and current preferences, Csmart Assure/Aspen helps telcos predict customer’s future needs and then make relevant and personalized recommendations.
Such data-led customer learnings equip operators to present offerings that match the customer’s needs. Service providers find it much easier to then customize campaigns, offers, promotions, value-added services to specific customer segments with higher chances of purchases.
With AI-powered customer engagement, Csmart Assure/Aspen also helps telcos improve/amplify Customer Value Management.
Omnichannel experience with Csmart care
Zero-touch automated support
AI/ML technology enables operators to offer instant and direct customer interactions without the hassle of visiting physical stores. From digital onboarding, self-care offerings to customer support, zero-touch AI/ML & automation empowers service providers to make their customers’ lives easier & convenient.
Automation allows operators to streamline and connect business processes that use customer data. Csmart CRM is bundled with intelligence tracer using AI/ML for customers’ behavior patterns. From product catalog, ordering, purchase info, billing, to digital onboarding and customer support channels, it helps take care of many such data elements. Such data enables service providers to keep on providing personalized recommendations to customers helping them deliver delightful digital journeys.