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Csmart Telco CRM: A Next-Gen Digital Platform to Boost CX and Efficiency
Building and maintaining strong customer relationships is crucial in today's competitive telecom landscape. Csmart Telco CRM empowers MNOs, MVNOs, MVNEs, FTTx providers, and enterprise connectivity providers with powerful tools and actionable insights to efficiently manage the complete customer lifecycle.
With a comprehensive collection of digital applications equipped with advanced customer lifecycle management, intelligent automation, omnichannel engagement, and robust analytics, our cutting-edge digital CRM streamlines every aspect of customer interaction, from initial contact to ongoing support, enabling you to optimise operations, enhance customer satisfaction (CSAT), and drive sustainable growth.
Key Features
Easy to customise and manage product portfolio, create flexible bundles, and update offerings based on customer preferences and market dynamics.
Streamlined end-to-end sales and marketing operations to drive customer engagement, convert qualified leads , and optimise CPQ, order processing, and campaign performance.
Secured and centralised platform to maintain customer data consistently across all channels, from onboarding to billing to care. Supports B2B, B2C, and B2B2X models.
Product catalogue-driven ordering and fulfilment with customisable order lifecycle tracking , supporting complex order workflows and rapid product launches.
Seamless case management, billing support, and a 360-degree customer view with AI-driven ticket categorisation and auto-assignment for faster resolution and improved efficiency.
Personalise loyalty programs and targeted campaigns to enhance customer satisfaction , identify & contain potential churners and foster long-term relationships, maximising lifetime value.
Alignment with TM Forum Business Process Frame work as well as ODA & Open APIs.
Business Benefits
Accelerated Growth
Encompasses comprehensive capabilities to streamline processes from lead generation to customer loyalty, fostering continuous growth and sustained success.
Enhanced Efficiency
Enables quick configuration of workflows to streamline and automate processes, boosting productivity and elevating service delivery.
Improved Experience
Ensures swift processing of diverse orders and efficient issue resolution to enhance CSAT, strengthening relationships and increasing loyalty.
Faster GTM
Enables quick customisation and rapid service creation to capitalise on emerging opportunities.
Maximise Revenue
Helps run personalised campaigns that reduce churn, boost customer loyalty, maximise customer lifetime value, and boost business growth.
Robust Security
Offers secure access management for user accounts, protecting sensitive data and maintaining compliance.
Actionable Insights
Provides real-time access to performance metrics, enabling informed decision-making, improved CSAT, and reduced churn.
Want to Transform Your Customer Service?
Csmart Telco CRM is a versatile and scalable solution that helps elevate customer interactions, streamline operations, and drive business growth in the competitive telecom sector. Our innovative digital CRM system empowers your team to execute sophisticated customer engagement strategies across multiple touchpoints, ensuring consistent and personalised experiences throughout the customer journey. Take the first step toward revolutionising your customer engagement strategy with our comprehensive CRM system.
Have queries? Contact us at reachus@covalensedigital.com to schedule a demo and transform your customer experience.
Book a Demo Now