Covalense Digital is committed to the protection of personal information of its online visitors and customers. All Covalense Digital employees and external processors who have access to personal information collected through this website are obligated to respect the privacy and confidentiality of information. The following privacy statement discloses the privacy policies for this site, www.covalensedigital.com.

In brief, Covalense Digital upholds the following principles:

• Covalense Digital only collects personal information we truly need to conduct business and communicate effectively with our customers.
• Covalense Digital only sends an email to those who have elected to receive it from us. Plus, we make every effort to not “spam” you. You can opt out at any time.
• Covalense Digital does not rent, sell, or share your personal information without your consent.

Last Updated: 13th February 2025

Information We Collect

Non-Personal Information

Like most websites, Covalense Digital collects non-personally identifying information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Covalense Digital’s purpose in collecting non-personally identifying information is to better understand how Covalense Digital’s visitors use its website.

Personal Information

This site includes commonly used contact forms in which visitors submit contact information, such as email address, name, and company, in order to join our e-newsletter mailing list, request information, or access certain downloadable materials. We use your contact information only whenever it is necessary or relevant for us to contact you regarding functionality changes to our products, our website, new Covalense Digital products, and special offers we think you’ll find valuable. If you would rather not receive this information, you may opt out at any time.

We process personal information for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To detect, prevent, and address technical issues

Covalense Digital discloses personal information only to those of its employees, contractors, and affiliated organisations that (i) need to know that information in order to process it on Covalense Digital’s behalf, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organisations may be located outside of your home country; by using Covalense Digital’s website, you consent to the transfer of such information to them.

For international data transfers, we implement appropriate safeguards including:

• Standard contractual clauses
• Data processing agreements
• Technical and organisational security measures

Covalense Digital will not rent or sell any information to anyone. Other than to its employees, contractors, and affiliated organisations, as described above, Covalense Digital discloses information only in response to a subpoena, court order, or other governmental request, or when Covalense Digital believes in good faith that disclosure is reasonably necessary to protect the property or rights of Covalense Digital, third parties, or the public at large.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication measures
• Regular staff training on data protection
• Incident response procedures

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• As required to provide our services
• As necessary to comply with our legal obligations
• As needed to resolve disputes
• For the establishment, exercise, or defence of legal claims

After this period, your data will be securely deleted or anonymised.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Covalense Digital uses cookies to help Covalense Digital identify and track visitors, their usage of the website, and their website access preferences. Covalense Digital visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Covalense Digital’s website. Please read our cookie policy here.

Update Information

You may request at any time that Covalense Digital corrects your personal information in its database. You may also request the deletion of such information, except when it has been collected for a specific purpose for which you have given your consent, for the performance of a contract to which you are a party, or in order to comply with a legal obligation.

Under data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

For such requests, please send your updated information via:

Email to info@covalensedigital.com or call us at +91 80 4642 0000.

E-Newsletter Opt Out & Unsubscribe

Each time you submit personal information to Covalense Digital via contact forms, you have the option to “Opt Out” of receiving Covalense Digital’s monthly e-newsletter. If you no longer wish to receive regular news and information about Covalense Digital, you may unsubscribe here .

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority without undue delay and within 72 hours
• Document all breaches, including facts, effects, and remedial actions taken

Business Transfers

If Covalense Digital, or substantially all of its assets, were acquired, or in the unlikely event that Covalense Digital goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Covalense Digital may continue to use your personal information as set forth in this policy.

Links to External Websites

This site also contains links to other sites. Covalense Digital is not responsible for the privacy practices or the content of any external websites.

Privacy Policy Changes

Although most changes are likely to be minor, Covalense Digital may change its Privacy Policy from time to time, and in Covalense Digital’s sole discretion. Covalense Digital encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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