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Account Manager

  • Location : Bangalore
  • Role : Account Manager
  • Experience : 10 - 16 years
  • No. of positions : 1
  • Qualifications :
  • Job Description :

    ·       Develop and Maintain Good Relationships with CxO Layer, all relevent stake holders from the  customer end

    ·       Build a Strong Relationship with Delivery stake holders

    ·       Work closely with Solution Engineering Team as required

    ·       Create Positive Team Environment for Improving Collaboration & Productivity

    ·       Collaborate and become the bridge b/w customer and delivery managers/ project managers/ anchor tenants in maintaining the customer success levels at high percentage.

    ·       Customer Satisfaction / success (CSAT scores) must be good. More than 80% score must be achieved.

    ·       Conduct monthly governance meetings with customers involving Sales & other key stake holders for keeping all accounts in a green state all the times.

    ·       Lead Weekly Account Review Meetings and provide clarity on all aspects of Account Management

    ·       Publish Quarterly / Half-Yearly & Yearly Achievements to CDS Leadership Team

    ·       Meet or Exceed Account growth by 20-25% YoY

    ·       Identify areas of Growth and prepare a Sales roadmap for 4 quarters in advance

    ·       Improve the overall profit margins by 2 to 5% YOY, per account

    ·       Collaboration and contribution towards the growth of the organization


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