Account Manager

• Location : Bangalore
• Role : Account Manager
• Experience : 10 - 16 years
• No. of positions : 1
• Qualifications :
• Job Description :

  ·       Develop and Maintain Good Relationships with CxO Layer, all relevent stake holders from the  customer end

  ·       Build a Strong Relationship with Delivery stake holders

  ·       Work closely with Solution Engineering Team as required

  ·       Create Positive Team Environment for Improving Collaboration & Productivity

  ·       Collaborate and become the bridge b/w customer and delivery managers/ project managers/ anchor tenants in maintaining the customer success levels at high percentage.

  ·       Customer Satisfaction / success (CSAT scores) must be good. More than 80% score must be achieved.

  ·       Conduct monthly governance meetings with customers involving Sales & other key stake holders for keeping all accounts in a green state all the times.

  ·       Lead Weekly Account Review Meetings and provide clarity on all aspects of Account Management

  ·       Publish Quarterly / Half-Yearly & Yearly Achievements to CDS Leadership Team

  ·       Meet or Exceed Account growth by 20-25% YoY

  ·       Identify areas of Growth and prepare a Sales roadmap for 4 quarters in advance

  ·       Improve the overall profit margins by 2 to 5% YOY, per account

  ·       Collaboration and contribution towards the growth of the organization