Digital Transformation Solutions for African Telecoms & Enterprises

Africa's telecommunications and enterprise sectors are undergoing rapid digital transformation. With the rise of smartphone adoption, the expansion of 5G networks, and increasing demands for digital connectivity, the need for robust Business Support Systems (BSS) and innovative transformation solutions has never been greater. At the same time, Africa's digital economy is projected to nearly double by 2029, driven by fintech, start-ups, and the growth of SMEs.
 

Our Role in African Enterprise and Telecom Digital Transformation

Covalense Digital has been a trusted partner to leading African operators and enterprises for over a decade. With proven expertise in BSS/OSS transformation and innovative platforms like Csmart Digital BSS, we enable service providers to modernise operations, reduce costs, and deliver customer-first digital experiences. From converged billing and omnichannel engagement to AI-driven insights and scalable cloud-native platforms, our digital transformation solutions are designed to help African telecom and enterprise businesses thrive in a rapidly evolving digital landscape.  

Regional Impact and Success Stories  

We have partnered with tier-1 operators such as Africell Angola and leading CSPs in Nigeria to transform customer experiences, strengthen operational efficiency, and support millions of   
subscribers—our expertise in digital transformation solutions and strategic collaborations with inq. Digital and Digiwise further highlight our commitment to enabling telecoms (MNOs, MVNOs, MVNEs, ISPs, CSPs, and DSPs) and enterprises across Africa with scalable, future-ready solutions.

Key Digital Transformation Achievements Across Africa 

• 15+ million subscribers supported through our platforms  
• 75% network coverage expansion for key clients
• 8% churn reduction and enhanced customer satisfaction  
• 99.5% billing accuracy, ensuring zero revenue leakage  
• 100 days or less to launch MVP services  
• 30% CAPEX reduction and 40% process automation  
• Award-winning SmartHive xG Catalyst project recognised at DTW Ignite 2024  

Shaping African Enterprise and Telecom’s Digital Future

 Operating across South Africa, Tanzania, Togo, Benin, Angola, and Nigeria with a comprehensive understanding of African markets and regulations, Covalense Digital is deeply invested in Africa's digital future. As a leading provider of digital transformation solutions for   
telecoms and enterprises across Africa, we are committed to supporting sustainable digital growth across the continent.  

Partner with Us for African Digital Transformation Solutions

 Discover how Covalense Digital partners with African telecom providers and enterprises to accelerate digital transformation, driving innovation, strengthening customer engagement, and creating a meaningful impact across industries. Transform your operations with proven digital transformation solutions tailored for the unique and ever-evolving African telecom and enterprise landscape.

Download the regional perspective to learn more about our region-specific case studies, key partnerships, solutions portfolio, sustainability commitments, SDGs, and much more.