Csmart Platform: Enabling Digital Transformation for Telcos

The telecommunications industry is transitioning from traditional service providers to agile digital enterprises. In this interview with Telecoms.com at DTW Ignite 2024, Covalense Digital CEO Sreenivas Peesapati and VP of Sales – Africa Seshan Krishnamurti explain how the Csmart platform—backed by two decades of transformation experience—empowers telcos to achieve true digital transformation through automated operations, ecosystem partnerships, and new revenue streams beyond connectivity.

Key Discussion Points:

100+ Automated Customer Workflows: Built on TM Forum ODA and Open API principles with a cloud-native microservices architecture, the platform delivers over 100 pre-built, end-to-end automated workflows covering customer experience, onboarding, order orchestration, and operations management—dramatically reducing the cost of ownership while enabling agile business operations at scale.

Beyond Connectivity Revenue: Csmart Digital Marketplace transforms telcos into ecosystem integrators, enabling partnerships not just at the engineering level but across entire business models. Service providers can onboard heterogeneous partners from any industry vertical in days rather than months, launching innovative digital services that generate incremental revenue for all participants. At the same time, subscribers access a diverse range of offerings through a single, unified experience.

Monetising Network Assets: Csmart iPaaS (API Gateway) platform enables operators to monetise APIs passing through the gateway while eliminating customer-facing fragmentation. The capability unlocks new revenue opportunities from network exposure and API-based services—essential for 5G and IoT enterprise solutions, where the complexity of multi-party integration has traditionally slowed innovation.

GenAI-Powered Intelligence: Embedded generative AI modules enable continuous learning and adaptation, facilitating seamless integration and improved performance. Through predictive intelligence and automated insights, operators can proactively optimise service delivery and enhance customer experiences with personalised recommendations.

The Vision: From Telco to TechCo

Drawing on over 1,000 years of collective team experience, the microservices-based, cloud-native architecture provides complete agility—enabling operators to dynamically scale resources, launch services in quick cycles, and optimise operational expenses. Live customer implementations prove that telco-to-techco transformation delivers tangible business results today. Watch the full video interview now!