Csmart Digital Enablement Platform: Driving Business Transformation for Telecoms & Enterprises Globally

The telecommunications industry is evolving from connectivity providers to comprehensive digital service enablers. In this interview with Telecoms.com at DTW 2023, Covalense Digital CEO Sreenivas Peesapati explains how the Csmart Digital Enablement Platform empowers telecom operators to launch new business models through unified BSS/OSS architecture, intelligent automation, and partner ecosystem monetisation.

Key Discussion Point

Unified BSS/OSS Platform: The lines between BSS and OSS are merging as modern operators demand seamless, end-to-end digital platforms. Csmart delivers this unified approach, covering the entire concept-to-cash-to-care journey in one cloud-native platform. Built on TM Forum ODA principles with open API design, it reduces go-to-market cycles and enables immediate business activation without operational silos.

Autonomous Operations: Csmart's low-code/no-code architecture enables autonomous automation while delivering comprehensive customer 360° views through microservices. The Csmart Digital Enablement Platform reveals usage behaviours, patterns, and enables intelligent, personalised recommendations.

Digital Marketplace, The Revenue Multiplier: As telecom and enterprise boundaries blur, every company is becoming a digital enterprise. Csmart's Digital Marketplace transforms service providers into platform companies by enabling partner ecosystem monetisation. Operators can onboard multiple partners in days rather than months, offer heterogeneous digital services beyond connectivity, and automatically manage settlements.

GenAI-Powered Intelligence: Embedded generative AI serves two strategic functions. For customer experience, the Csmart AI platform delivers intelligent recommendations and predictive insights based on comprehensive behavioral analysis. For operations, it enables "self-healing applications" through continuous observability—proactively identifying and resolving issues before they impact service delivery.

5G & IoT Monetisation Made Simple: The 5G opportunity lies in solution-based enterprise markets. Csmart's Digital Marketplace eliminates the traditional complexity of multi-party contracts. Sophisticated enterprise solutions that once required months can now launch in days—positioning operators to compete effectively in broader digital services markets.

The Vision: From Telco to TechCo

Drawing on 1,000+ years of collective team experience, Covalense Digital built Csmart to help service providers operate as technology companies. As 5G, IoT, and enterprise solutions reshape telecommunications, Csmart provides the foundation for operators to thrive in this new digital services economy – Watch the video now!