Case Study Overview

Launched in 2016, the client is a pioneering digital-first Singapore MVNO with a mission to transform the mobile experience through flexibility, transparency, and innovative digital products across the region. Within 4 years, they expanded operations to 5 countries and gained 5% of the market share.

Covalense Digital partnered with this leading Singapore MVNO to deliver a scalable, fully digital telecom platform focused on customer empowerment and operational efficiency. The MVNO sought a technology partner with proven expertise to help them expand operations to new locations with an MVNO solution that could support diverse cloud environments whilst enabling rapid service launch and network monetisation. Read the case study to discover how our comprehensive MVNO solution helped them achieve all their goals, while reducing OPEX by 60% through a fully digital telecom platform.

Solution Delivered

Covalense Digital implemented a tailored MVNO solution and monetisation strategy with a templatised Digital BSS platform featuring reusable components. The key MVNO solution components delivered included:

• A cloud-agnostic, scalable billing and charging engine, enabling real-time control
• Comprehensive self-service features for customer onboarding, payments, and plan management
• A sophisticated digital marketplace supporting both lifestyle and telco offerings, accelerating customer retention and upselling opportunities
• Real-time analytics dashboard providing actionable business insights

Project Outcome

• 60% OPEX reduction - achieved by implementing our fully digital MVNO solution
• 5 countries - successfully operating with our MVNO solution
• Under 2 months - record time to launch a new country operation
• Initial deployment completed in 11 months, with dramatic efficiency gains for subsequent rollouts
• Enhanced customer satisfaction scores resulting from intuitive self-service capabilities

Through this collaboration, Covalense Digital helped position the Singapore MVNO as a leading digital-first player in a competitive market landscape, enabling flexible, click-to-activate revenue models and demonstrating the transformative power of our innovative MVNO solution.

To learn more about how our MVNO solution can transform your business, download the complete case study.