Iridium Communications Transforms Mission-Critical Satellite Operations with Csmart Digital BSS

Client Spotlight Overview

In this exclusive Client Spotlight, Covalense Digital's CEO Srinivas Peesapati speaks with Manjula Sriram, Chief Information Officer, and Naveen Gadipe, Director of BSS/OSS at Iridium Communications—the global leader in satellite communications.

Iridium is undertaking a comprehensive digital transformation to modernise 12 years of organic OSS/BSS growth into an integrated, intelligent platform powered by Csmart. This transformation is enabling Iridium to achieve zero downtime operations, accelerate partner onboarding, and build a scalable B2B2X ecosystem—all while maintaining the mission-critical reliability that defines their service and supporting their ambitious goal of reaching $1 billion in revenue by 2030.

About the Client

Iridium Communications is a global leader in satellite connectivity serving maritime, aviation, government, and emergency response sectors. Its satellite network spans the entire planet with 66 cross-linked satellites with a global reach.

The Transformation

Csmart Digital BSS Platform delivering:

• Unified Partner Portal: Single sign-on B2B2X ecosystem with self-service onboarding
• Csmart iPaaS: Open API gateway seamlessly integrating legacy systems without replacement
• Pricing Automation: Low-code platform reducing configuration time from 6 weeks to under 1 week
• Zero Downtime Architecture: Decoupled systems enabling continuous operations during upgrades

Key Outcomes

• Zero Provisioning Downtime: Eliminated 2–4-hour maintenance windows
• 6x Faster Time-to-Market: Pricing configuration: 6 weeks → under 1 week
• Seamless Partner Experience: Single platform with self-service integration reducing cycles from months to weeks
• Scalable Infrastructure: Cloud-native platform ready for $1B growth target
• Future-Ready Foundation: API-first architecture enabling AI/ML and advanced analytics
• Cost Optimisation: iPaaS integration preserving legacy investments while enabling innovation

Client Testimonials

"Covalense Digital transformed our pricing automation from six weeks to under one week. Their Csmart platform created a unified environment that supports our goal of becoming a $1 billion company by 2030."
—     Manjula Sriram, CIO

“Covalense Digital's iPaaS platform enabled zero downtime provisioning and legacy system integration without millions in replacement costs. Their low-code approach lets us evolve continuously without stopping business operations.”
—    Naveen Gadipe, Director BSS/OSS, Iridium Communications

Why Watch the Video

Gain firsthand insights from Iridium’s leadership on their transformation journey—defining the right end state, adopting a “crawl, walk, run” approach, and balancing innovation with reliability. Learn how they achieved zero downtime operations, seamless integrations, and scalable partner B2B2X ecosystems, along with leadership insights on choosing the right partners, managing change, and why automation should precede AI.