Transform Telecom Operations with Agentic AI-Powered Digital BSS

Document Overview

The telecom industry is evolving at an unprecedented pace, demanding business support systems that go beyond billing and order management. Csmart is a cloud-native, Agentic AI-powered Digital BSS that transforms the entire concept-to-cash-to-care journey, empowering Communication Service Providers (CSPs) to become digital-first enterprises in the 5G economy.

Built on TM Forum ODA standards and powered by advanced AI/ML capabilities at its core, our platform enables CSPs to break free from monolithic systems and embrace composable digital transformation, delivering proven results across more than 20 countries.

Why Choose Agentic AI-Powered Csmart Digital BSS?

Legacy BSS platforms struggle to keep up with the demands of 5G, IoT, and digital ecosystems. Our Agentic AI-powered Digital BSS solution is built to overcome these limitations and unlock new opportunities. By adopting Csmart Digital BSS, operators can:

• Accelerate service launches with pre-built workflows and reusable components.
• Deliver hyper-personalised experiences and increase ARPU by leveraging agentic AI to understand customer intent, behaviour, and context in real time.
• Reduce operational costs by automating end-to-end processes with agentic AI decision-making.
• Integrate rapidly and enable ecosystem collaboration through seamless partner onboarding, revenue sharing, and API-driven marketplaces.
• Enable flexible B2B, B2C, and B2B2X monetisation models supporting 5G, IoT, and emerging technologies.
• Optimise operations with autonomous workflows, predictive insights, and reduced revenue leakage.

This future-ready, Agentic AI-powered Digital BSS platform ensures CSPs not only adapt but thrive in the digital era.

Complete Digital BSS Platform —Three Powerful Suites.

Innovate Suite – Turn concepts into market-ready offerings with a product catalogue, campaign management, CVM, partner management, and GenAI-powered tools.

Activate Suite – Streamline customer acquisition through omnichannel sales CRM, AI-powered order management, contract automation, and intelligent fulfilment.

Operate Suite – Enhance operations with advanced analytics, customer care, revenue management, loyalty programs, and proactive churn management.

Proven Global Excellence

Successfully deployed across 20+ countries, Csmart Digital BSS combines telecom-native AI intelligence with TMF ODA-compliant architecture. Our platform delivers demonstrated expertise in complex telecom transformations, reducing implementation risk while accelerating the realisation of ROI.

Ready to Transform Your Telecom Business?

Unlock new growth with our Agentic AI-powered Csmart Digital BSS. Drive time-to-market faster, reduce costs, and deliver customer experiences that set you apart.

Download the product brief to discover how Csmart Digital BSS can accelerate your digital transformation journey.