Transform Telecom Operations with AI-First, Agentic AI-Powered Digital BSS

Document Overview

The telecom industry is evolving at an unprecedented pace, demanding business support systems that go beyond billing and order management. Csmart Digital BSS is a cloud-native, AI-First BSS platform that transforms the entire concept-to-cash-to-care journey, empowering telecoms and enterprises to thrive in the AI-driven economy.

Built on four intelligent pillars — AI Copilots & Agents, Intelligent Orchestration, Digital Twins, and Controlled Autonomy — and powered by TM Forum ODA-compliant architecture, our platform enables operators to break free from monolithic systems and embrace composable digital transformation, delivering proven results across more than 20 countries.

Why Choose AI-First Csmart Digital BSS?

Legacy BSS platforms struggle to keep up with the demands of 5G, IoT, and digital ecosystems — and lack the AI intelligence to anticipate what comes next.

Powered by three intelligent agent types — Design, Execution, and Optimisation — embedded across every BSS module, Csmart delivers multiplicative business impact. By adopting Csmart’s AI-First BSS, operators can:

• Accelerate service launches with pre-built and reusable components to cut time-to-market.
• Deliver seamless omnichannel and hyper-personalised customer experiences, increasing ARPU through intelligent upselling and cross-selling.
• Lower CAPEX and OPEX by automating end-to-end processes with agentic AI decision-making.
• Simplify integration and enable ecosystem collaboration through seamless partner onboarding, revenue sharing, and API-driven marketplaces.
• Enable flexible B2B, B2C, and B2B2X monetisation models supporting 5G, IoT, and emerging technologies.
• Optimise operations with autonomous workflows, predictive insights, and reduced revenue leakage.

Complete Digital BSS Platform — Three Powerful Suites

All three suites are powered by Design Agents, Execution Agents, and Optimisation Agents — delivering autonomous intelligence and multiplicative business impact across the complete BSS lifecycle.

Innovate Suite: Turn concepts into market-ready offerings with product strategy and lifecycle management, bundled offerings, inventory modelling, customer insight and value proposition, partner management, and GenAI-powered tools.

Activate Suite: Streamline customer acquisition through lead and opportunity management, CPQ, omnichannel sales CRM, AI-powered customer onboarding, contract management, and intelligent service fulfilment.

Operate Suite: Enhance operations with omnichannel care and Customer 360, billing and payments, revenue management, proactive churn management, and loyalty programmes.

Proven Global Excellence

Successfully deployed across 20+ countries, supporting 50+ million subscribers and 500+ million transactions daily, Csmart Digital BSS delivers demonstrated expertise in complex telecom transformations — combining TM Forum ODA-compliant architecture with telecom-native AI intelligence to reduce implementation risk and accelerate ROI.

Ready to Transform Your Telecom Business?

Unlock new growth with Csmart Digital BSS. Drive time-to-market faster, reduce costs, and deliver customer experiences that set you apart.

Download the product brief to discover how AI-First Csmart Digital BSS can accelerate your digital transformation journey.