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Covalensedigital drops customer churn rate by 8% for Nigerian MNO

Situation

Our client is a leading Nigerian MNO provider. The client aims to launch innovative services including superior digital customer experience through digital transformation. Part of the overall aim was also to level up the existing business services platform.

Solution

The solution by Covalensedigital was to give feature-rich capabilities through diverse services to client organization’s end-customers. Covalensedigital deployed a single digital experience solution to create concept-cash-care value streams. Our digital SaaS product suite - Csmart comprises of Csmart CX, Csmart DX, Csmart Mapps. These together take care of the client MNO’s complex customer needs.

Results

8% Drop in customer churn rate by DCX
8% Drop
in customer churn rate by DCX
Zero revenue loss achieved
Zero
revenue loss achieved
99.5% balance accuracy & verifications
99.5%
balance accuracy & verifications
2 Weeks to 2 Days new offers market launch
2 Weeks to 2 Days
new offers market launch

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