Csmart New Version is Live: Empowering SaaS-based Telecom Operators
Introducing 80+ Telco business processes aligned with ODA and Open API principles, featuring Generative AI to pioneer Digital Transformation in the space of 5G and MVNx.
Csmart, a leading SaaS BSS platform from Covalensedigital, trusted by telecom operators globally, is proud to announce the release of its latest version. Csmart 5.0 empowers service providers to enhance customer experience and drive digital transformation in the telecom industry with advanced design thinking.
The latest version of Csmart 5.0 is packed with cutting-edge features, tailored for telecom operators envisioning SaaS-based operations. It provides over 80+ fully integrated end-to-end BSS workflows along with accelerated deployments, ensuring a modern digital experience for its subscribers. Additionally, it offers a low upfront cost and a pay-as-you-grow SaaS consumption model.
This advanced Csmart includes a focus on generative AI features integrated into core applications, all designed to streamline operations, enhance efficiency, and drive growth for telecom service providers.
With a keen eye on operational efficiency and revenue enhancement, the enhanced next-generation Csmart digital BSS solution is now globally accessible on both private and public clouds. It introduces a range of features aimed at empowering our clients to optimize operations and seize new revenue opportunities. Through omni-channel user experiences, the platform facilitates seamless interactions across multiple touchpoints. Key functionalities such as digital onboarding, bulk operations management, comprehensive customer 360 views, API Design, and Gateway, streamlined deposits handling, and innovative eSIM management are strategically integrated to drive operational excellence.
Moreover, the inclusion of features like templatized pricing and smart campaigns create a unique revenue-generating opportunity, allowing clients to capitalize on the growing demand for personalized services. Additionally, the data gifting/sharing, instalment plans enable businesses to attract and retain customers by offering flexible payment options, thereby reducing churn rates, and enhancing customer loyalty.
"We are thrilled to announce the latest flagship release of Csmart, a groundbreaking milestone in our commitment to propelling telecom service providers into the future. This release not only accelerates digital transformation but does so with remarkably low costs and highly flexible features, setting a new standard for value and speed in the industry.," said Santhosh Lagishetty, VP Products at Covalensedigital. With this latest release, we are reaffirming our commitment to delivering unparalleled value to our customers and driving digital transformation across the telecom industry.
Key highlights of the latest release of Csmart platform include:
Revolutionizing Integration with Low Code/No Code with Csmart iPaaS
- Csmart iPaaS, an API Gateway is built on TMF standards and open APIs, ensuring compatibility with a wide range of systems. Our standard data model enables zero-touch interoperability, making integration seamless and efficient.
- Access a library of digital apps and prebuilt connectors for rapid integration. Achieve higher performance in your integrations by reducing costs. The streamlined integration process leads to shorter development cycles and lower maintenance expenses.
Marketing Opportunity Booster
- Seize Every Opportunity with our Csmart marketing module, you will never miss another sales opportunity. Powered by AI, this game-changing marketing tool automatically identifies your hottest leads and top revenue opportunities. Say goodbye to missed chances and hello to a sales pipeline that is always brimming with potential.
- Get alerted to high-value prospects ready to buy now based on their activity.
Promotions
- Design appealing promotions in a shorter time, targeting the right promotions to the right customer by aligning to your market strategy to drive sales of your products and services.
- Stimulate demand and purchases by launching promotions during festive seasons or year-end as per your choice with time-specific promotions.
- Entice new customers with various promotions in the form of discounts, cashbacks, voice & data promotions and accelerate existing customer traffic with action-oriented promotions.
Loyalty
- Turn first-time customers into forever customers by effortlessly designing customer activity-oriented loyalty programs
- Target loyalty customers based on customer segmentation such as purchasing history, customer behaviors and member attributes
- Captivate the market with Referral and Point based loyalty programs to strengthen the brand value
- Boost the revenue by driving the customers to burn the loyalty rewards by converting to currency or by availing discounts with rewards on the purchases.
Integrated CPQ within CRM
- Csmart CPQ centralizes quote management, product catalogs, Pricing & Discounts into one seamless system, significantly reducing the time and effort required to generate accurate quotes. This leads to faster deal closures and eliminates errors.
- Eliminates the guesswork by automating pricing calculations based on predefined rules and discounts. This ensures that sales teams offer accurate and competitive pricing to customers.
- By optimizing pricing accuracy, businesses can maximize their profit margins and avoid revenue leakage.
Enhanced Customer 360:
- Csmart Customer 360 is equipped with advanced capabilities to segment audiences, combining behavioral and transactional data from multiple sources, helps businesses categorize customers.
- Our event-driven architecture, aligned with asynchronous Open APIs, ensures that your C360 view is continuously updated as added information becomes available across domain-specific services. This means your customer profile is always accurate and relevant.
- Leveraging machine learning and predictive modeling, Csmart Customer 360 analyzes customer data to identify patterns, trends, and insights. This allows businesses to anticipate future behavior and preferences of their customers, enabling proactive and targeted strategies.
Campaign Management
- Drive targeted audiences, improve lead generation, and optimize resources to boost revenue and business growth.
- Personalized exclusive offers, discounts, or promotional campaigns can be used to encourage engagement and conversions.
- Generate detailed analytics and reports, providing insights into customer behavior, market trends, and decision-making.
The latest version of Csmart 5.0 reflects the company's commitment to innovation and excellence in serving the evolving needs of telecom service providers. With its advanced features and capabilities, Csmart 5.0 is poised to drive digital transformation and deliver exceptional value to its customers.
For more information about Csmart and its latest version, please email us at reachus@covalensedigital.com.