Senior Solution Engineering Consultant

  • Location : Bangalore
  • Role : Senior Solution Engineering Consultant
  • Experience : 10 - 18 years
  • No. of positions : 1
  • Qualifications : Any qualification
  • Job Description :

    Primary Responsibilities


    • Participate in early discussions with prospective customers (product and architecture presentations) and build relationships
    • Understand the client requirements to be supported by the product/ solution and develop and offer complete technical and commercial proposals in line with the business requirements, working closely with product, solutions, and other internal teams
    • Provide prospective customers with technical expertise and participate in discussions involving technical clarifications
    • Plan, prepare and conduct presentations & product demos for clients, with the support of the sales team and SMEs wherever needed
    • Work closely with the client organization to develop the Business requirement document taking necessary support from SMEs
    • Lead and coordinate cross-functional development teams on bids and proposals
    • Provide gap analysis for opportunities and obtain work effort estimates from development teams when necessary
    • Participate in Bid defense and technical contract negotiation
    • Drive the contract closure along with the business development team and negotiate tender and contract terms while balancing both client and Covalencedigital’s requirements
    • Design and develop the technical sales collaterals
    • Work on integration with 3rd party vendors, MNOs, service fulfillment systems
    • Support in system sizing for specific solutions.
    • Support evaluation of third party products and platforms


    • 10 to 18 years of presales experience


    • Drive adherence to the processes, SOPs and guidelines developed for the Presales team while creating BRDs and proposal documents within the team
    • Identify initiatives geared towards improving the effectiveness of the technical team


    • Provide updates on proposal status to all the relevant stakeholders in a timely manner


    • Hands-on experience in Presales, Proposal Management & Bid Management
    • Worked on creating and responding to RFP/RFQ/RFI
    • Ability to understand business and technical requirements & conceptualize end-to-end solutions
    • Aware of the newest marketing trends and understand how to utilize them to bring the best results for Covalense and our clients
    • Must have strong initiative, be results-oriented, and have well proven to influence /impact skills; Must have a strong understanding of product offering, USP, and pitch
    • Understanding and capability to define Call flows, Business flows, use case flows, and documents them
    • Have worked on integrations with the multi-vendor environment
    • Solution Gap analysis, costing, and system sizing
    • Product and solution presentation
    • Business process creation and implementation of business systems.

    Knowledge of business processes

    • Subscriber management
    • Billing, Invoicing, and settlements
    • Charging and Rating
    • Customer support
    • Subscriber experience management
    • Distributor management
    • Supply chain management
    • Service order and fulfilment
    • Revenue assurance
    • Payments & Collections

    Required product experience

    • CRM including Subscription management, Order management etc.
    • Digital CX (Customer Experience)Loyalty systems
    • Campaign Management
    • Gamification (Customer Engagement)

    Telecom Experience -Thorough understanding of Telecom Business Processes domain knowledge in all or either of these areas

    • Mobile, Broadband & Internet of Things, MVNO/MVNE
    • PCRF, OCS, IMS, AAA, Partner Management,
    • Activation, Provisioning, Fulfilment
    • Understanding of technical knowhow on 3G, LTE, Mobile broadband, and Wifi solutions
    • Knowledge of Radius/ Diameter/SS7 protocols, Gx, Gy etc.
    • Telecom OSS and BSS systems

    Understanding some of the following

    • GSM networks and protocols like CAMEL 3, 4
    • MAP
    • SMPP
    • SIP
    • Diameter
    • XML / SOAP
    • Webservices
    • REST

    Understanding of IP networking –MPLS.

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