Senior Solution Engineering Consultant
- Location : Bangalore
- Role : Senior Solution Engineering Consultant
- Experience : 10 - 18 years
- No. of positions : 1
- Qualifications : Any qualification
- Job Description :
Primary Responsibilities
Functional- Participate in early discussions with prospective customers (product and architecture presentations) and build relationships
- Understand the client requirements to be supported by the product/ solution and develop and offer complete technical and commercial proposals in line with the business requirements, working closely with product, solutions, and other internal teams
- Provide prospective customers with technical expertise and participate in discussions involving technical clarifications
- Plan, prepare and conduct presentations & product demos for clients, with the support of the sales team and SMEs wherever needed
- Work closely with the client organization to develop the Business requirement document taking necessary support from SMEs
- Lead and coordinate cross-functional development teams on bids and proposals
- Provide gap analysis for opportunities and obtain work effort estimates from development teams when necessary
- Participate in Bid defense and technical contract negotiation
- Drive the contract closure along with the business development team and negotiate tender and contract terms while balancing both client and Covalencedigital’s requirements
- Design and develop the technical sales collaterals
- Work on integration with 3rd party vendors, MNOs, service fulfillment systems
- Support in system sizing for specific solutions.
- Support evaluation of third party products and platforms
Experience
- 10 to 18 years of presales experience
Process
- Drive adherence to the processes, SOPs and guidelines developed for the Presales team while creating BRDs and proposal documents within the team
- Identify initiatives geared towards improving the effectiveness of the technical team
MIS- Provide updates on proposal status to all the relevant stakeholders in a timely manner
Skills- Hands-on experience in Presales, Proposal Management & Bid Management
- Worked on creating and responding to RFP/RFQ/RFI
- Ability to understand business and technical requirements & conceptualize end-to-end solutions
- Aware of the newest marketing trends and understand how to utilize them to bring the best results for Covalense and our clients
- Must have strong initiative, be results-oriented, and have well proven to influence /impact skills; Must have a strong understanding of product offering, USP, and pitch
- Understanding and capability to define Call flows, Business flows, use case flows, and documents them
- Have worked on integrations with the multi-vendor environment
- Solution Gap analysis, costing, and system sizing
- Product and solution presentation
- Business process creation and implementation of business systems.
Knowledge of business processes
- Subscriber management
- Billing, Invoicing, and settlements
- Charging and Rating
- Customer support
- Subscriber experience management
- Distributor management
- Supply chain management
- Service order and fulfilment
- Revenue assurance
- Payments & Collections
Required product experience
- CRM including Subscription management, Order management etc.
- Digital CX (Customer Experience)Loyalty systems
- Campaign Management
- Gamification (Customer Engagement)
Telecom Experience -Thorough understanding of Telecom Business Processes domain knowledge in all or either of these areas
- Mobile, Broadband & Internet of Things, MVNO/MVNE
- PCRF, OCS, IMS, AAA, Partner Management,
- Activation, Provisioning, Fulfilment
- Understanding of technical knowhow on 3G, LTE, Mobile broadband, and Wifi solutions
- Knowledge of Radius/ Diameter/SS7 protocols, Gx, Gy etc.
- Telecom OSS and BSS systems
Understanding some of the following
- GSM networks and protocols like CAMEL 3, 4
- MAP
- SMPP
- SIP
- Diameter
- XML / SOAP
- Webservices
- REST
Understanding of IP networking –MPLS.